Cancellation , Return & Refund policy

Order Cancellation
  • We do not accept cancellations once an order is placed. Please ensure all details are correct before completing your purchase.
Returns and Exchanges
  • Due to the nature of our skincare products and for hygiene reasons, we do not accept returns or exchanges.
  • If your item arrives damaged or you received the wrong product, please contact us on contactus@seoulessence.com within 24 hours of receiving your order. Include a photo of the damaged item and your order number to investigate